Contact your Upholsteress at theupholsteress@willahartt.com - send photos and a detailed description of the work you’d like done!
Please note that we are accepting names to the Waitlist ONLY at this time.
The Upholsteress will write back with follow up questions and/or a general outline of anticipated costs. If ballpark estimate is accepted, we proceed to choosing fabrics, getting all exact measurements nailed down, ETC.
A formal estimate will be provided once all the decisions have been made. This estimate must be accepted in order to proceed.
Once the estimate is accepted, an invoice for a NON REFUNDABLE 50% deposit will be provided, along with a contract. BOTH the 50% deposit and the contract MUST be completed in FULL before any materials are ordered. PLEASE NOTE: YOUR FURNITURE IS NOT ON THE SCHEDULE UNTIL THIS STEP HAS BEEN COMPLETED. EVEN IF YOU HAVE BEEN GIVEN A BALLPARK TIMELINE FOR SCHEDULING, THIS STEP IS WHAT DICTATES YOUR PLACE ON THE SCHEDULE.
Once the deposit has been paid in full, and materials have been ordered and received, you will be contacted to schedule furniture pick-up/drop-off. NO FURNITURE WILL BE ACCEPTED AT THE STUDIO UNTIL AFTER YOU HAVE RECEIVED CONFIRMATION THAT IT IS TIME FOR YOUR PROJECT TO BEGIN!
At time of furniture transfer, you will be given a rough estimate of when the work will be done. PLEASE NOTE: THIS IS NOT AN EXACT TIMELINE! THERE ARE MANY VARIABLES WITH REUPHOLSTERY. You will be contacted by The Upholsteress at least a day before pick-up/drop-off to schedule a time for your furniture to come back home. At this time you will be sent an invoice for the remaining costs, which must be paid within 10 days.
